Support
The short version: write to hello@getlanglab.com and a human answers, usually within one business day. The sections below solve the most common things on the spot.
1. Contact us
Email hello@getlanglab.com. It helps if you include the email address you use in the app, your device model, and what you expected to happen versus what happened. Screenshots are welcome. We reply in Arabic or English, whichever you write in.
2. Subscriptions and billing
Subscriptions are purchased through, and managed by, the app store on your device — we never see or store your card details.
- Cancel or change a plan: App Store subscriptions · Google Play subscriptions. Your plan stays active until the end of the paid period.
- Refunds are handled by Apple and Google under their policies: reportaproblem.apple.com for the App Store, or the order history in Google Play.
- Subscribed but the app still shows the paywall? Open Settings → Restore purchases in the app, and make sure you're signed in with the same store account that bought the plan. Still stuck — email us with your receipt.
3. Sign-in problems
- The 6-digit code arrives by email — check spam, and allow a minute before requesting a new one. Codes expire quickly; the newest email wins.
- There is no password in LangLab; whoever controls your email inbox controls your account, so keep that inbox secure.
4. Your data
What we collect and why is in the Privacy Policy. You can delete your account and every piece of its data yourself, immediately, from inside the app — or by email if you no longer have it installed: see Delete Your Account.
5. Anything else
Feature ideas, wrong answers from Lina worth reporting, a lesson that felt off — we read everything: hello@getlanglab.com. The in-app Send feedback button in Settings reaches the same humans with your app version attached.